Total Wireless Data Breach Lawsuit Investigation

If you received a data breach notice from Total Wireless, your personal information may have been compromised. JointheCase is investigating potential legal claims on behalf of affected customers. Contact us today to discuss your rights at no cost.

Key Highlights

• Breach disclosed: January 9, 2026
• Incident discovered: December 10, 2025
• Third-party vendor involved: Veriff
• Data exposed: Government-issued ID image, postal address, date of birth
• Free services offered: One year of identity-protection and credit-monitoring

What Happened?

On December 10, 2025, Total Wireless learned from its identity-verification provider Veriff that an unauthorized party had obtained certain customer information stored in Veriff’s systems. The company sent consumer notification letters on January 9, 2026, after Veriff confirmed the list of impacted individuals.

What Information Was Involved?

According to the notice filed with the California Attorney General, the intruder accessed:

• An image of the government-issued ID submitted to Veriff
• Postal address
• Date of birth

How Total Wireless Responded

After learning of the Veriff intrusion, Total Wireless worked with the vendor to identify affected customers. Veriff secured its systems and engaged a cybersecurity firm to investigate. Total Wireless also notified law-enforcement authorities and stated that its own systems were not impacted. The company reports it is implementing additional safeguards to help prevent similar events.

Free Identity Protection & Credit Monitoring

Affected customers are being offered complimentary identity-protection and credit-monitoring services for one year. Enrollment instructions are included in the mailed notice.

What You Can Do Now

• Enroll in the free credit-monitoring service as soon as possible.
• Request your free annual credit reports at annualcreditreport.com or 1-877-322-8228.
• Review bank, credit-card, and wireless-account statements for unauthorized activity.
• Be cautious of unsolicited calls or emails requesting personal information.
• Consider placing a fraud alert or security freeze with the credit bureaus if you notice suspicious activity.

Company Overview

• Website: totalwireless.com
• Industry: Telecommunications
• Headquarters: 2005 Glendale Avenue, Toledo, Ohio, United States
• Parent Company: Verizon Communications Inc.
• Privacy Policy: Terms & Conditions
• Customer Support: Support Center

Frequently Asked Questions

I received a data breach letter from Total Wireless — what should I do?

Follow the enrollment instructions for the complimentary identity-protection services, monitor financial accounts and credit reports, and keep the notice for your records.

How do I submit a claim related to the Total Wireless data breach?

Complete the claim-evaluation form on this page or contact JointheCase for a free consultation. We will review your eligibility and next steps.

What information did the Total Wireless breach expose?

The unauthorized party accessed an image of customers’ government-issued IDs and may have obtained postal addresses and dates of birth.

Did Total Wireless offer credit monitoring, and for how long?

Yes. The company is offering one year of free identity-protection and credit-monitoring services.

How many people were affected by the Total Wireless breach?

Total Wireless has not publicly disclosed the exact number of impacted customers.

How can I get the official breach notice (PDF) for Total Wireless?

You can download the notice directly from the California or Maine Attorney General’s websites using the buttons above.

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