The Savings Bank Data Breach Lawsuit Investigation
On December 17, 2025, The Savings Bank informed regulators that a customer’s electronic check was mistakenly emailed to another bank customer, exposing sensitive financial details. If you received a breach notice, you may be entitled to free identity-protection services and potential compensation—review your options below.
Key Facts About the Incident
- Notification date: December 17, 2025
- Breach window: December 16, 2025 (single-day event)
- Individuals affected: 1 Massachusetts resident
- Regulatory filing: Massachusetts Office of the Attorney General
What Happened?
The Savings Bank (“The Savings Bank”) reported that an electronic copy of a check issued by the affected customer—and bearing that customer’s signature—was erroneously emailed to another bank customer on December 16, 2025. The bank discovered the error the same day and issued written notice on December 17, 2025.
Download Official Breach Notice (PDF)What Data Was Exposed?
The mis-sent check contained the following information:
- Full name
- Signature (as payee and payor)
- Company name
- Company address
- Bank account number
- Other financial account information printed on the check
The Savings Bank’s Response
The bank states it is:
- Conducting a comprehensive investigation into the email error
- Reviewing and enhancing email protocols and internal controls
- Providing additional staff training on data-handling practices
- Offering 12 months of complimentary Experian IdentityWorks services to the affected customer
Recommended Steps for Affected Customers
- Enroll in the free Experian IdentityWorks program using the instructions in your notice letter.
- Monitor bank and credit-card statements for unfamiliar transactions.
- Consider placing a fraud alert or credit freeze with the three major bureaus.
- Immediately report any unauthorized activity to Experian’s identity restoration agents and The Savings Bank.
Company Overview
Below is a snapshot of the institution at the time of the incident:
- Website: tsbdirect.bank
- Headquarters: 357 Main Street, Wakefield, Massachusetts, United States
- Founded: 1869
- Industry: Financial services
- Employees: 119
- Parent entity: Wakefield Bancorp, MHC
- Social: Facebook • Instagram • LinkedIn • YouTube
Frequently Asked Questions
1. I received a data breach letter from The Savings Bank — what should I do?
Follow the enrollment instructions for Experian IdentityWorks, review your financial statements, and contact the bank or Experian if you detect any suspicious activity.
2. How do I submit a claim related to the The Savings Bank data breach?
Retain your breach notice and evidence of any losses, then consult a data-privacy attorney or class-action firm regarding potential legal claims.
3. Am I eligible to join a lawsuit against The Savings Bank?
If you received the December 17, 2025 notice, you may qualify. Eligibility depends on whether you experienced financial harm or increased risk of identity theft. Speak with counsel to confirm.
4. What information did the The Savings Bank breach expose?
The mis-sent check included full name, signature, company details, address, and bank account number.
5. Did The Savings Bank offer credit monitoring, and for how long?
Yes. The bank is providing 12 months of complimentary Experian IdentityWorks services.
6. How many people were affected by the The Savings Bank breach?
The bank reported the incident affected one Massachusetts resident.
7. How can I get the official breach notice (PDF) for The Savings Bank?
You can download it directly from the Massachusetts Attorney General’s website using the link above.