Outcomes One Data Breach Lawsuit Investigation
If you received a letter about the Outcomes One data breach, you may be entitled to compensation for the exposure of your medical information. Contact our data-breach team today for a free, confidential case review.
Key Takeaways
- Breach type: Email-phishing attack on one employee mailbox
- Date of incident: July 1, 2025 (approx. one hour of unauthorized access)
- Total individuals affected: 18,299
- Data exposed: Name, date of birth, gender, phone number, state, health-plan name, service date, health-care ID, diagnosis, and medication information
- Social Security numbers were not involved
- Notification dates: California – October 23, 2025; Texas – October 24, 2025
What Happened
On July 1, 2025, an Outcomes One employee detected suspicious activity in their company email account and promptly alerted the Outcomes One security team. The account was immediately secured, and third-party cybersecurity specialists were engaged to investigate. No other Outcomes One email accounts were impacted.
During the roughly one-hour intrusion, the threat actor accessed certain emails and file attachments. On July 17, 2025, investigators confirmed that the mailbox contained personal information. On September 10, 2025, the affected health plan confirmed that sensitive member data had been involved. Outcomes One began issuing state-mandated notices on October 23, 2025.
Download Official Breach Notice (PDF)What Information Was Exposed?
According to the company’s investigation, the following types of information were present in the compromised mailbox:
- Name
- Date of birth
- Gender
- Phone number
- State
- Health-plan name
- Service date
- Health-care ID
- Diagnosis
- Medication information
No Social Security numbers were involved.
Company Response
Outcomes One, Inc. (“Outcomes One”) reports that it has:
- Secured the affected email account
- Engaged external cybersecurity specialists to investigate
- Implemented enhanced safeguards and security measures across its email environment
- Rolled out additional employee phishing-awareness training
Steps You Can Take
The company advises impacted individuals to:
- Remain vigilant when reviewing explanations of benefits and medical-provider statements
- Promptly report any unrecognized charges for services or medications to their health-plan provider
If you experience misuse of your information, document the event and consider speaking with a data-breach attorney about your rights.
Timeline of Events
- July 1, 2025 — Email account compromised and secured the same day
- July 17, 2025 — Investigation confirms presence of personal data
- September 10, 2025 — Health plan validates member data involvement
- October 23–24, 2025 — State notifications sent to affected individuals
Company Overview
Outcomes One, Inc. (Outcomes One) develops technology solutions for the healthcare industry.
- Website: https://www.outcomes.com/
- Headquarters: 5900 Lake Ellenor Drive, Suite 600, Orlando, FL, US
- Year founded: 1977
- Industry: Healthcare Technology
- Employee count: 501 – 1,000
- Social profiles: Facebook, X/Twitter, LinkedIn
Frequently Asked Questions
- I received a data breach letter from Outcomes One — what should I do?
- Review the letter carefully, monitor your health-plan statements for unfamiliar services or medications, and report any discrepancies to your insurer. For legal options, request a free consultation.
- How many people were affected by the Outcomes One data breach?
- The company reported the incident to Texas regulators as impacting 18,299 individuals.
- What information did the Outcomes One breach expose?
- Names, dates of birth, gender, phone numbers, states, health-plan names, service dates, healthcare IDs, diagnoses, and medication information were involved. Social Security numbers were not exposed.
- Did Outcomes One offer credit or identity-monitoring services?
- The notification letter does not reference any complementary monitoring service. Impacted individuals should remain vigilant and promptly report suspicious activity.
- Am I eligible to join a lawsuit against Outcomes One?
- If your information was included in the breach notice, you may have claims for damages and statutory relief under state and federal privacy laws. A data-breach attorney can evaluate your eligibility at no cost.
- How can I get the official breach notice (PDF) for Outcomes One?
- You can download the California notice directly from the Attorney General’s website using the button above.
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