Hilton Grand Vacations Data Breach Lawsuit Investigation
Hilton Grand Vacations has notified regulators and affected customers of a security incident involving timeshare purchase documents. Individuals who received a breach notice can take action now to protect their identity and learn about potential legal claims.
Key Facts at a Glance
- Notice sent to consumers: September 27, 2025
- Reported to Massachusetts AGO: October 21, 2025
- Total people affected: 6 (all Massachusetts residents)
- Type of incident: FedEx lost completed timeshare documents in transit
- Free services offered: Up to 18 months of Kroll identity monitoring
- Sensitive data exposed: Full name, address, email, phone number, Social Security number, bank information
What Happened?
According to the notice filed with the Massachusetts Attorney General, completed and executed documents provided to Bluegreen Vacations in connection with a Hilton Grand Vacations timeshare purchase were lost in transit by FedEx. The company became aware of the issue and began investigating the disappearance. While there is no indication that the information has been misused, Hilton Grand Vacations issued the notice “out of an abundance of caution.”
Information Involved
The lost documents contained the following personal data:
- Full name
- Address
- Email address
- Phone number
- Social Security number
- Bank information
Company Response
Hilton Grand Vacations states it:
- Took immediate steps to identify and contain the situation once unusual activity was detected.
- Continues to evaluate additional measures to enhance protection protocols.
- Is providing complimentary identity-monitoring services through Kroll for up to 18 months.
Steps You Can Take Right Now
Even with monitoring in place, vigilance is critical:
- Review bank, credit-card, and other financial statements for unfamiliar charges.
- Obtain free credit reports at AnnualCreditReport.com or by calling 1-877-322-8228.
- Check reports from Equifax, Experian, and TransUnion for accounts or inquiries you do not recognize.
- Report suspected identity theft to your local police and request a copy of the report for creditors.
Can You File a Data Breach Lawsuit?
If your Social Security number or banking details were exposed, you may be entitled to compensation for out-of-pocket expenses, time spent resolving fraud, and the diminished value of your personal information. Complete the confidential form on this page or call our team to discuss your legal options at no cost.
Frequently Asked Questions
What caused the Hilton Grand Vacations data breach?
FedEx lost completed timeshare purchase documents while they were in transit, exposing sensitive customer information.
How many people were affected by the Hilton Grand Vacations breach?
Hilton Grand Vacations reported that 6 Massachusetts residents were impacted.
What personal data was exposed?
The lost documents contained names, addresses, emails, phone numbers, Social Security numbers, and bank information.
Is Hilton Grand Vacations offering free credit monitoring?
Yes. The company is providing up to 18 months of complimentary identity-monitoring services through Kroll.
Do I need a lawyer to pursue a claim?
Legal counsel is not required, but an experienced data-privacy attorney can help you seek reimbursement and ensure your rights are protected.
Company Overview
- Website: hiltongrandvacations.com
- Headquarters: 5323 Millenia Lakes Boulevard, Suite 400, Orlando, Florida, United States
- Year Founded: 1992
- Industry: Timeshares
- Employees: 10,001+
- Ticker Symbol: HGV (USA)
- Official Social: LinkedIn