Gardner Health Services Data Breach Lawsuit Investigation
Gardner Health Services patients recently learned that a third-party system used to verify insurance eligibility was accessed without authorization, exposing sensitive personal and medical data. If you received a breach letter, review the details below and take immediate steps to protect your identity. Contact a data-privacy attorney to discuss your legal rights and potential compensation.
Key Takeaways
- Incident discovered: October 2, 2025
- Unauthorized access to TriZetto Provider Solutions (TPS) portal began: November 2024
- Data review completed and Gardner notified: December 9, 2025
- Consumer letters sent: December 22, 2025
- Free 12-month single-bureau credit monitoring and fraud assistance through Kroll offered
- Exposed data: names, Social Security numbers, dates of birth, addresses, and detailed health/insurance information
Download Official Breach Notice (PDF)
Timeline of Events
Gardner Health Services (Gardner Health Services) relies on TPS to process insurance eligibility verifications. TPS detected suspicious activity within its provider web portal on October 2, 2025 and immediately began an investigation with outside cybersecurity experts and law enforcement.
The investigation determined that an unauthorized actor had accessed certain insurance transaction records since November 2024. TPS finished reviewing affected files and informed Gardner on December 9, 2025. Breach notification letters were mailed to patients on December 22, 2025, and the incident was reported to the California Attorney General on December 23, 2025.
What Information Was Exposed?
The compromised TPS records may have contained all or some of the following:
- Full name and address
- Date of birth
- Social Security number
- Health insurance member number (including Medicare beneficiary identifiers)
- Provider and insurer names
- Primary insured and other demographic details
- General health and health-insurance information
No payment card, bank account, or other financial data was involved.
How Gardner and TPS Responded
- Isolated and secured the affected portal environment
- Engaged leading cybersecurity firms for a comprehensive investigation
- Notified federal law-enforcement authorities and is cooperating with their inquiry
- Implemented additional security protocols across TPS services
- Arranged 12 months of complimentary single-bureau credit monitoring, credit report, credit score, and fraud assistance through Kroll
Recommended Steps for Impacted Patients
- Enroll in the free Kroll identity-monitoring services as soon as your enrollment code arrives.
- Review bank, credit-card, and insurance statements regularly for unfamiliar activity.
- Obtain and monitor your free annual credit reports at annualcreditreport.com.
- Promptly report any suspected fraud to your financial institutions and law enforcement.
- Retain your breach letter and related documents in case you choose to pursue legal action.
Company Overview
Website: gardnerhealthservices.org
- Headquarters: 160 East Virginia Street, Suite 100, San Jose, CA, United States
- Year Founded: 1967
- Industry: Health Care
- Employees: 501 – 1,000
- Social: Facebook | X | Instagram | LinkedIn | YouTube
Frequently Asked Questions
I received a data breach letter from Gardner Health Services — what should I do?
Follow the instructions in the letter, enroll in the free Kroll credit-monitoring service, and monitor your financial accounts and credit reports for unusual activity.
How do I submit a claim related to the Gardner Health Services data breach?
Keep your notification letter, document any out-of-pocket expenses, and consult a qualified data-privacy attorney to evaluate potential legal claims.
Am I eligible to join a lawsuit against Gardner Health Services?
Eligibility depends on factors such as whether your personal data was involved and any resulting damages. An attorney can assess your specific situation.
What information did the Gardner Health Services breach expose?
Potentially exposed data includes your name, address, date of birth, Social Security number, health insurance details, provider name, and related medical information.
Did Gardner Health Services offer credit monitoring, and for how long?
Yes. Gardner, through TPS and Kroll, is offering 12 months of complimentary single-bureau credit monitoring, credit report, credit score, and fraud assistance.
How many people were affected by the Gardner Health Services breach?
As of the latest notice, Gardner Health Services has not publicly disclosed the total number of affected individuals.
How can I get the official breach notice (PDF) for Gardner Health Services?
You can download the original notification letter directly from the California Attorney General website using the link above.
