CapTel Data Breach Lawsuit Investigation
If you received a November 25, 2025 breach notice from CapTel, you may be entitled to free credit monitoring and potentially compensation for any losses you incur. Request a no-cost, confidential case review today to understand your legal rights and next steps.
What Happened?
CapTel, Inc. (CapTel) reported that between June 24 and July 30, 2025, unauthorized actors gained access to certain employee email accounts in a business-email-compromise incident. The company reset internal passwords immediately, engaged third-party cybersecurity investigators, and confirmed no additional system compromises.
How and When Victims Were Notified
- Breach period: June 24 – July 30, 2025
- Consumer notifications mailed: November 25, 2025
- Regulatory filing: Maine Office of the Attorney General, November 25, 2025
What Information Was Exposed?
CapTel’s review indicates the following data may have been involved (varied by individual):
- Name
- Address
- Telephone number
- Email address
- Certain combinations of user IDs and passwords
- Medical information
- Dates of birth
- Social Security numbers
CapTel stated it has no evidence that the exposed information has been misused.
Company Response
- Passwords reset for affected email accounts
- Third-party forensic specialists engaged
- Investigation concluded with no indications of further compromise
- Free 12-month credit monitoring and identity protection offered through Experian IdentityWorks
What You Can Do
CapTel recommends that affected individuals:
- Activate the complimentary Experian IdentityWorks membership using the instructions and activation code in your letter.
- Monitor credit reports for unfamiliar accounts or inquiries.
- Review bank and card statements for unauthorized transactions and report discrepancies immediately.
Company Overview
CapTel, Inc. (CapTel) designs and markets captioned telephones for individuals with hearing loss.
- Website: captel.com
- Headquarters: 450 Science Dr., Madison, WI, USA
- Industry: Hearing Aids / Assistive Technology
- Year founded: 2001
- Employees: Approximately 1,000
- Social: Facebook | Instagram | LinkedIn | YouTube
Frequently Asked Questions
CapTel Data Breach FAQ
I received a data breach letter from CapTel — what should I do?
Follow the activation steps for Experian IdentityWorks in your letter, review your credit reports for unfamiliar activity, and consider speaking with a data-breach attorney about your rights.
How do I submit a claim related to the CapTel data breach?
Complete the form on this page to request a free case evaluation. An attorney will explain eligibility and potential compensation for documented out-of-pocket losses or time spent responding to the breach.
What information did the CapTel breach expose?
Potentially exposed data includes names, contact details, user IDs and passwords, medical details, dates of birth, and Social Security numbers.
Did CapTel offer credit monitoring, and for how long?
Yes. CapTel is providing 12 months of free credit monitoring and identity protection services through Experian IdentityWorks.
How many people were affected by the CapTel breach?
The notice filed with Maine did not list the total number of affected individuals. Regulatory updates may provide counts as the investigation continues.
How can I get the official breach notice (PDF) for CapTel?
You can download the document directly from the Maine Attorney General’s website using the link above.
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