Broadvoice (Syndeo) Data Breach Lawsuit Investigation
Broadvoice (Syndeo) has begun notifying employees of a data breach stemming from a single phishing email on September 11, 2025. The incident released sensitive W-2 information, including Social Security numbers. If you received a breach notice, review your legal rights and enroll in the complimentary credit monitoring provided.
Key Details of the Broadvoice (Syndeo) Data Breach
- Breach type: Phishing email resulted in disclosure of 2024 IRS Form W-2 copies.
- Date of incident & discovery: September 11, 2025 (identified approximately 11:15 a.m. PT).
- Total individuals affected: 1 (reported to the Massachusetts Attorney General).
- Data exposed: Full legal name, residential address, Social Security number, wage or income information, and financial account details.
- Regulatory filing: Massachusetts AG notice filed October 7, 2025.
What Information Was Involved?
The compromised W-2 forms contained:
- Full legal name
- Residential address
- Social Security number
- Wage or income information
- Financial account information listed on the form
How Broadvoice (Syndeo) Responded
Immediately after discovering the breach, the company:
- Blocked the fraudulent email account and preserved all related data.
- Engaged internal IT security resources to assess systems and recommend additional safeguards.
- Notified the Internal Revenue Service (IRS).
- Arranged 36 months of free credit monitoring and identity theft protection for affected individuals (includes credit monitoring, fraud consultation, and identity-restoration assistance).
Recommended Steps for Affected Employees
Broadvoice urges anyone who received a notice to take these protective measures:
- Place a fraud alert or security freeze with Equifax, Experian, and TransUnion.
- Obtain an IRS Identity Protection PIN to secure tax filings.
- Enroll in the complimentary credit-monitoring services outlined in the notice.
- Review bank, credit card, and retirement account statements for unauthorized activity.
- Request free annual credit reports at AnnualCreditReport.com.
Credit Bureau Contact Information
- Equifax: 1-800-525-6285
- Experian: 1-888-397-3742
- TransUnion: 1-800-680-7289
Timeline of Events
- September 11, 2025: Phishing email sent and W-2 forms disclosed; breach discovered the same day.
- September 11, 2025: Threat contained; investigation launched.
- October 7, 2025: Notice filed with the Massachusetts Attorney General.
- October 8, 2025: Public disclosure updated.
Frequently Asked Questions
What caused the Broadvoice (Syndeo) data breach?
The breach occurred when an employee responded to a phishing email that impersonated a trusted source, unintentionally sharing copies of 2024 W-2 forms.
How many people were affected by the Broadvoice (Syndeo) breach?
The company reported 1 impacted individual to the Massachusetts Attorney General.
What free services is Broadvoice (Syndeo) offering?
Affected individuals receive 36 months of credit monitoring, fraud consultation, and identity-theft restoration support at no cost.
Is my Social Security number at risk?
Yes. Social Security numbers were included on the exposed W-2 forms, making proactive credit monitoring essential.
Can I join a Broadvoice (Syndeo) data breach lawsuit?
You may be entitled to compensation if you experienced fraud-related losses. Consult a qualified privacy or employment attorney to discuss potential claims.
Company Overview
- Website: broadvoice.com
- Industry: Communications services
- Headquarters: 9221 Corbin Avenue, Suite 260, Northridge, California, United States
- Year founded: 2003
- Employee count: 350
- Contact/support: broadvoice.com/contact-us/
- Social media:
This article is provided for informational purposes only and does not constitute legal advice.