Zales Unwanted Text Messages $7.5M Class Action Settlement
If you received two or more unsolicited Zales Jewelers marketing texts between Oct. 15 2020 and Jul. 28 2025 while your number was on the National Do Not Call Registry, you could receive up to $100 cash. Submit your claim by Oct. 27 2025 to share in the $7.55 million TCPA settlement.
Submit Claim Online Download Claim Form (PDF)Who Is Eligible?
- Received more than one Zales promotional text within any 12-month span from 10/15/2020 – 07/28/2025.
- Your phone number was on the National Do Not Call Registry for at least 30 days before the texts.
- You did not provide your number directly to Zale Delaware Inc.
Excluded: Anyone who voluntarily gave their number to Zales.
Potential Cash Payment
Each approved claimant will receive a paper check estimated at up to $100. The exact amount depends on the number of valid claims filed.
Important Deadlines
- Claim filing & Opt-out deadline: Oct. 27 2025
- Final approval hearing: Nov. 17 2025
- Estimated payment date: ~90 days after final approval & claim review
How to File Your Claim
- Locate the Claim ID & PIN from your notice or have the phone number that received the texts.
- Complete the online claim form or print and mail the PDF form to:
Miller v. Zale Delaware, Inc.
P.O. Box 301132
Los Angeles, CA 90030-1132 - Submit online or ensure your mailed form is postmarked by Oct. 27 2025.
Settlement Details
- Total fund: $7,548,300
- Attorneys’ fees (requested): up to $2,516,100
- Administration costs: up to $150,000
- Service award to lead plaintiff: $5,000
- Net to class members: remainder divided equally
Why the Lawsuit Was Filed
Plaintiff Crystal Miller alleged Zale Delaware Inc. violated the Telephone Consumer Protection Act (TCPA) by sending marketing texts to numbers on the National Do Not Call Registry without prior express consent. Zales denies wrongdoing but agreed to settle to avoid ongoing litigation risk and expense.
Key Documents
FAQs – Zales Unwanted Text Messages Settlement
How much will I receive from the Zales settlement?
Each valid claimant is expected to receive up to $100, but the final amount depends on how many people file claims.
Do I need proof to file a claim?
You must provide either the Claim ID & PIN from your notice or the phone number that received the texts. No additional documentation is required.
Can I submit more than one claim?
No. Only one claim per unique phone number is allowed.
When will settlement checks be mailed?
Checks should go out roughly 90 days after the court grants final approval and all claims are processed.
What happens if I do nothing?
You will receive no payment and will give up your right to sue Zales over these text messages in the future.