Pensacola $12.6M Natural Gas Franchise Fee Settlement
If you paid the City of Pensacola (a/k/a Pensacola Energy or Energy Services of Pensacola) for natural gas service anytime on or after August 6, 2011—and your service address was inside the city limits—you could receive a cash payment from a $12.6 million class action settlement. Eligible former customers must file a claim; current customers will be paid automatically. Act now to secure your share.
Download Claim Form (PDF)Who Is Eligible?
You are a class member if both statements are true:
- You were a natural gas customer of the City of Pensacola, Pensacola Energy, or Energy Services of Pensacola anytime from Aug. 6, 2011 to present.
- Your natural-gas service address was located inside the Pensacola city limits.
Two Customer Groups
- Current customers – No claim form needed. The settlement administrator will mail a check to the address on file.
- Former customers – Must submit a claim online or by mail to receive payment.
Potential Cash Payments
The $12.6 million fund will be divided pro rata based on the franchise fees each class member was charged since Aug. 6, 2011.
Individual award = Net Settlement Fund × (Your franchise fees ÷ Total franchise fees for all class members)
How to File a Claim (Former Customers)
- Locate the Class Member ID on your mailed notice.
• Don’t have one? Request an ID or call 833-890-3973. - Gather one of the following:
- Drivers license, or last 4 of SSN, or date of birth, or customer number (individuals).
- FEIN, Florida DR-14 number, or customer number (businesses).
- Choose your filing method:
- File online for fastest processing and optional electronic payment.
- Print and mail the PDF claim form to:
Frank v. City of Pensacola
c/o Kroll Settlement Administration LLC
P.O. Box 225391
New York, NY 10150-5391
Key Dates
- Claim deadline: One year after the administrator finishes initial notifications (exact date to be announced).
- Payments mailed: Approximately 15 days after the settlement receives final court approval.
Why the Lawsuit Settled
Plaintiffs alleged Pensacola unlawfully passed franchise fees and related utility taxes on to customers, arguing the charges were unauthorized under the Florida Constitution. Without admitting fault, the city agreed to stop imposing the fees and to reimburse customers, avoiding the cost and uncertainty of further litigation.
Frequently Asked Questions
Do I need proof of payment to join the Pensacola Natural Gas Franchise Fee Settlement?
No. Your eligibility is verified through the City’s billing records and the Class Member ID provided in your notice.
Must current customers submit a claim?
No. Current customers will receive checks automatically. Only former customers must file a claim.
Can former customers choose electronic payment?
Yes. If you file through the online claim portal you may select electronic payment; mailed claims receive paper checks.
When will Pensacola Natural Gas Settlement checks be sent?
The administrator anticipates mailing checks roughly 15 days after the court enters final approval and any appeals are resolved.
How do I update my address with the settlement administrator?
Contact Kroll Settlement Administration at 833-890-3973 or use the online contact form linked above.