FDA Recall: TRUE METRIX Blood Glucose Monitoring Systems
Source: FDA
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FDA Recall: TRUE METRIX Blood Glucose Monitoring Systems

TRUE METRIX • May 05, 2026

TRUE METRIX Blood Glucose Monitor Recall: Urgent E-5 Error Code Guidance

Trividia Health has issued a nationwide correction for all TRUE METRIX Blood Glucose Monitoring Systems. The current instruction booklet does not clearly state that users who see an E-5 error code and feel symptoms of severe hyperglycemia must seek medical attention immediately. Check your device today and follow the updated guidance—or switch to another FDA-cleared meter—to stay safe.

TRUE METRIX Recall Overview

  • Brand / Product: TRUE METRIX Blood Glucose Monitoring Systems
  • Company: Trividia Health, Inc.
  • Announcement Date: May 1, 2026 (FDA posted May 5, 2026)
  • Reason: Instructions lack clear direction to seek urgent medical care when the E-5 error appears
  • Primary Risk: Delayed treatment of dangerously high blood glucose, increasing the chance of diabetic ketoacidosis or other serious complications
  • Consumer Action: Follow the revised instructions or transition to another glucose-testing method as advised by your healthcare provider

Sources

Immediate Steps for TRUE METRIX Users

  1. Locate your meter: If it is branded “TRUE METRIX,” it is included in the correction.
  2. Read Trividia’s updated instructions: Follow the exact testing sequence, especially if an E-5 code appears.
  3. Seek urgent care if you receive an E-5 error and experience extreme thirst, frequent urination, blurred vision, or fatigue.
  4. Consider an alternate meter: Switching ensures uninterrupted glucose monitoring while the issue is addressed.
  5. Consult your healthcare professional: Review your diabetes-management plan and meter options.

Understanding the TRUE METRIX E-5 Error Code

The E-5 code can indicate that blood glucose is far above the device’s measurable range. Without an explicit warning in the user manual, patients may not realize the urgency and could delay life-saving treatment. The correction is designed to eliminate that ambiguity and protect users from severe hyperglycemia.

TRUE METRIX Recall — Frequently Asked Questions

1. Which TRUE METRIX products are included in the recall?

Every TRUE METRIX Blood Glucose Monitoring System sold nationwide, regardless of lot number or purchase date, is affected by the instruction correction.

2. Why did Trividia Health recall the TRUE METRIX instruction manual?

The existing manual does not highlight that an E-5 error code paired with symptoms of high blood sugar requires immediate medical attention, increasing the risk of delayed treatment.

3. What should I do if my TRUE METRIX meter shows the E-5 error?

Stop testing, wash and dry your hands, retest with a new strip, and if the E-5 error persists or you feel unwell, seek emergency medical care without delay.

4. Can I keep using my TRUE METRIX meter after the recall?

Yes, but only if you strictly follow the updated instructions. Trividia Health and many clinicians recommend switching to another FDA-cleared glucometer to avoid potential confusion.

5. Is Trividia offering replacements for TRUE METRIX monitors?

At the time of writing, Trividia is not providing free replacements. Consumers are encouraged to discuss alternative meters with their healthcare providers.

6. Where can I read the full FDA notice about the TRUE METRIX recall?

You can view the complete announcement through the FDA link in the Sources section above.

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