FDA Recall: Oribe Oribe Serene Scalp Densifying
Source: FDA
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FDA Recall: Oribe Oribe Serene Scalp Densifying

Oribe • July 01, 2026

FDA Recall Alert: Oribe Serene Scalp Densifying Shampoo Contaminated With Bacteria

Quick take: Kao USA has voluntarily recalled specific lots of Oribe Serene Scalp Densifying Shampoo (8.5 oz and 33.8 oz) sold in the United States and Canada after internal testing detected Pluralibacter gergoviae. If you own an affected bottle—especially if you have a compromised immune system—stop using it at once and follow the refund or replacement steps below.

Recalled Oribe Serene Scalp Densifying Shampoo Lots

  • Product: Oribe Serene Scalp Densifying Shampoo
  • Retail sizes: 8.5 oz (UPC 840035231242) and 33.8 oz (UPC 840035231273)
  • Manufacturing window: 21 Feb 2024 – 26 Feb 2024
  • Lot codes (printed on bottle bottom, prefix “YR”):
    • 8.5 oz: YR010556
    • 33.8 oz: YR010566, YR010576

Reason for the Oribe Shampoo Recall

Routine quality checks uncovered Pluralibacter gergoviae in the listed batches. While the bacterium rarely affects healthy people, it can trigger infections in users with weakened immune systems or open skin on the scalp.

Potential Health Risks From Contaminated Shampoo

  • Redness, itching, or rash on the scalp
  • Bacterial infection in immunocompromised individuals
  • Possible spread if the shampoo contacts open wounds

Steps for Consumers and Retailers

  1. Turn the bottle upside down to locate the lot code (starts with “YR”).
  2. If your code matches any above, stop using the shampoo immediately.
  3. Request a refund or replacement from Kao USA:
  4. Salons and retailers should remove affected inventory and coordinate returns with Kao USA for safe disposal.
  5. Report any adverse reactions to your healthcare provider and to the FDA’s MedWatch program.

Company statement

“The safety of our products and consumers is our highest priority,” Kao USA said in its July 1, 2024 announcement, adding that it is auditing production processes to avoid future contamination.

Sources

FAQ: Oribe Serene Scalp Densifying Shampoo Recall

1. Which lots of Oribe Serene Scalp Densifying Shampoo are recalled?
Only the lots listed above—YR010556, YR010566, and YR010576—are part of the recall.
2. How do I locate the lot code?
Flip the bottle over; the code is printed in black ink on the bottom and begins with “YR.”
3. Is the shampoo safe for healthy users?
The risk is lower for healthy individuals, but everyone should stop using the recalled lots to avoid possible irritation or infection.
4. What symptoms signal a reaction?
Watch for redness, itching, burning, or unusual scalp irritation. Seek medical attention if these occur.
5. How do I get a refund or replacement?
Contact Kao USA by phone (800-333-2442) or email (oribecomplaints@kao.com) with photos of the bottle and lot code or proof of purchase.
6. Can salons still use the shampoo during the recall?
No. Salons should immediately pull the affected lots from service and return them to Kao USA for disposal.
7. Has Oribe fixed the issue?
Kao USA states it is reviewing and enhancing manufacturing controls to eliminate the source of contamination before resuming production.

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