Dexcom G7 CGM Sensor Recall: Infection & Data-Loss Hazards Linked to Stolen Scrap Lots

Dexcom, Inc. has announced a nationwide recall for two lots of its G7 continuous glucose monitoring (CGM) sensors that were stolen from the company’s scrap stream and re-entered the market through an unauthorized seller. Because the devices bypassed final sterilization and quality checks, users could develop skin infections or experience missing glucose readings. Verify your lot number now—stop using affected Dexcom G7 sensors and request a free replacement.

Dexcom G7 Recall Overview

• Product: Dexcom G7 Continuous Glucose Monitoring Sensors
• Recall trigger: Stolen scrap units resold without sterilization or final inspection
• Impacted lot numbers: 1725204004 (infection risk) and 1725069002 (“no sensor readings” errors)
• Distribution: Predominantly United States; limited international exposure possible
• Consumer action: Discontinue use, discard safely, and contact Dexcom Customer Support (1-844-478-1600) for complimentary replacements
• FDA posting date: 29 May 2026

Sources

• FDA Recall Announcement

Why Were Dexcom G7 Sensors Recalled?

During an internal audit, Dexcom discovered that two lots slated for destruction were diverted by Pharmsource, LLC—an unauthorized distributor. Because these units:

1. Skipped Dexcom’s final sterilization process (lot 1725204004)
2. Missed final performance verification, increasing the likelihood of data-loss alarms (lot 1725069002)

they present clinically significant risks that cannot be mitigated by end users.

How to Identify Recalled Dexcom G7 Lot Numbers

Locate the 10-digit lot code on the outer sensor box and each individual blister package. If your code matches 1725204004 or 1725069002, follow the recall instructions below. Unsure? Use Dexcom’s online checker at dexcom.com/theft-check.

Steps to Take if You Have a Recalled Dexcom G7 Sensor

1. Cease use immediately and discard the sensor following sharps guidelines.
2. Call Dexcom Customer Support (1-844-478-1600) for a free, expedited replacement.
3. Confirm with your pharmacy or distributor whether its inventory came from Pharmsource, LLC.
4. Report any infections or malfunctions to your healthcare provider and through the FDA’s MedWatch portal.

Dexcom Recall Contact Information

Read the Official FDA Recall Notice

Dexcom G7 Recall FAQ

Why are Dexcom G7 sensors from lots 1725204004 and 1725069002 being recalled?

The affected Dexcom G7 sensors were stolen scrap units that never completed sterilization or final performance checks, creating infection and data-loss hazards.

How do I verify whether my Dexcom G7 sensor is part of the recall?

Check the 10-digit lot code on the packaging. If it reads 1725204004 or 1725069002, stop using the Dexcom G7 sensor and contact support.

Can I keep using my Dexcom G7 sensor if the lot number is different?

Yes. Only the two specified lots are impacted; all other Dexcom G7 sensors distributed through authorized channels have passed full quality controls.

How will Dexcom replace recalled Dexcom G7 sensors?

Once you provide the affected lot number, Dexcom Customer Support will ship replacement Dexcom G7 sensors at no cost and arrange for disposal of the recalled units.

What should I do if I notice redness or irritation at my Dexcom G7 insertion site?

Remove the sensor, seek medical advice, and report the incident to Dexcom and the FDA MedWatch program.

Is the Dexcom G7 recall limited to the United States?

Dexcom’s investigation indicates most stolen product circulated in the U.S., but international users should still confirm lot numbers and monitor Dexcom’s updates.