Century Support Services Data Breach Lawsuit Investigation
Were you recently warned that your personal details were stolen from Century Support Services? A cyber-attack has put 160,759 consumers at risk of identity theft. Find out how to protect yourself & pursue compensation.
What Happened?
Century Support Services, the Irwin, Pennsylvania-based debt settlement company also known as Next Level Finance Partners, LLC, detected unauthorized access to its network on November 7 , 2024. A seven-month forensic investigation, completed May 30 , 2025, revealed that hackers may have viewed or exfiltrated files containing both personally identifiable information (PII) and protected health information (PHI).
The breach was reported to the Maine Attorney General on July 14 , 2025, and notification letters began going out June 27 , 2025.
Whose Information Was Exposed?
An estimated 160,759 current and former clients nationwide were affected, including 56 residents of Maine. The data potentially accessed includes:
- Full name & address
- Date of birth
- Social Security number
- Driver’s license or state ID number
- Passport number
- Medical & health insurance information
- Financial account details
- Digital signature
Why This Breach Matters
With the combination of Social Security numbers, financial data, and medical records, bad actors have the tools to:
- Open fraudulent loans or credit cards
- Submit fake tax returns or insurance claims
- Commit medical identity theft
- Launch convincing phishing or social-engineering scams
Recommended Next Steps
- Enroll in free credit monitoring: Contact Century’s dedicated response line at 866-910-0146 (Mon–Fri, 9 AM–7 PM ET).
- Review credit reports & bank statements: Look for unfamiliar accounts or charges.
- Consider a fraud alert or credit freeze: These free tools make it harder for thieves to open new credit in your name.
- Stay alert for phishing: Be wary of unsolicited calls, texts, or emails requesting personal information.
- Document any identity-theft costs: Keep receipts and time logs—these may be reimbursable in a legal claim.
Your Legal Options
Companies that collect sensitive data must safeguard it. When they fail, victims may pursue compensation for:
- Out-of-pocket expenses (e.g., credit monitoring, postage)
- Time spent resolving fraud issues
- Emotional distress or loss of privacy
Class-action investigations are now underway to determine Century Support Services’ liability. Check eligibility and join the case.
Timeline of Key Events
- Nov 7 , 2024: Unauthorized access detected
- May 30 , 2025: Investigation confirms data compromise
- Jun 27 , 2025: Notification letters mailed to victims
- Jul 14 , 2025: Breach filed with Maine Attorney General
How Century Support Services Responded
The company says it has secured its systems, notified law enforcement, and is offering 12 months of complimentary credit monitoring. Affected consumers must enroll proactively through the hotline above.
Protecting Yourself Long-Term
Identity theft can surface months—or even years—after a breach.
- Set up transaction alerts with your bank and credit card issuers.
- Use strong, unique passwords and enable multi-factor authentication.
- Periodically request free credit reports from AnnualCreditReport.com.
- Consider ID-theft insurance for added peace of mind.
FAQ: Century Support Services Data Breach
What happened in the Century Support Services data breach?
Hackers infiltrated Century’s network on Nov 7 , 2024, accessing files with sensitive personal and health information.
What data was compromised in the Century Support Services breach?
Potentially your name, Social Security number, date of birth, driver’s license, passport number, medical and insurance data, financial account details, and digital signature.
Has Century Support Services offered free credit monitoring?
Yes. The company provides one year of credit monitoring. Call 866-910-0146 to enroll.
Can I sue Century Support Services for the data breach?
Victims may have grounds for a class-action lawsuit seeking reimbursement and damages. Eligibility depends on your individual circumstances.
How do I protect myself after the Century Support Services breach?
Enroll in the offered monitoring, review accounts regularly, place fraud alerts or freezes, and stay vigilant for phishing attempts.