Bridges Experience Data Breach Lawsuit Investigation
Received a letter saying your Social Security number and medical details were leaked by Bridges Experience? Act fast—your identity could already be at risk. Learn the facts and discover how to safeguard your finances or file a claim.
What Happened?
Bridges Experience, Inc. (“Bridges EXP”), a Wilmington, North Carolina–based provider of clinical experience management services, confirmed that an unauthorized party infiltrated employee email accounts between December 2 2024 and January 22 2025. Forensic investigators concluded on June 3 2025 that those accounts contained files loaded with sensitive personally identifiable information (PII) and protected health information (PHI).
The company began mailing individual notices on June 26 2025 and filed breach reports with multiple state attorneys general, revealing state-level victim counts but not a nationwide total.
Timeline of Key Events
- Dec 2 2024 – Jan 22 2025: Unauthorized access to Bridges EXP employee email accounts.
- Jun 3 2025: Investigation confirms data theft.
- Jun 26 2025: Bridges EXP starts notifying victims and regulators.
What Information Was Exposed?
The compromised folders contained at least one or more of the following data elements:
- Full name
- Social Security number
- Date of birth
- Mailing address
- Government-issued ID number (e.g., driver’s license or passport)
- Medical records & health-insurance information
- Financial information – bank, credit- or debit-card numbers
How Many People Were Affected?
State filings reveal at least 7,904 known victims so far:
- Texas – 6,811
- Massachusetts – 843
- New Hampshire – 149
- Maine – 59
- Montana – 42
The total nationwide tally remains undisclosed.
Your Urgent Next Steps
- Enroll in free credit monitoring: Bridges EXP partnered with Equifax. Activate the code in your notice right away.
- Check your credit reports: Look for unfamiliar accounts or hard inquiries. You are entitled to free reports from each bureau at annualcreditreport.com.
- Place a fraud alert or freeze: A fraud alert is free and lasts one year; a freeze blocks new credit entirely until lifted.
- Monitor medical & insurance claims: Review Explanation of Benefits statements for services you didn’t receive.
- Keep documentation: Save all letters, emails, or receipts related to the breach—these can support a legal claim.
Can You File a Claim?
Victims of data breaches often recover reimbursement for:
- Out-of-pocket fraud or identity-theft losses
- Time spent resolving the incident
- Credit-monitoring or identity-theft-protection costs beyond those offered
- Emotional distress in some jurisdictions
Class-action investigations are under way. Completing a brief questionnaire can help determine your eligibility to participate and recover compensation.
Download Official Breach Notice (PDF)Frequently Asked Questions
What caused the Bridges Experience data breach?
An unauthorized actor obtained access to employee email accounts, giving them entry to files containing sensitive personal and health information.
When did Bridges Experience discover the breach?
The company’s investigation concluded on June 3 2025, several months after the initial intrusion window.
What data was stolen in the Bridges Experience cyberattack?
Potentially stolen data includes names, Social Security numbers, dates of birth, government-issued ID numbers, medical and health-insurance records, and financial account details.
How do I know if I’m affected by the Bridges Experience breach?
You should have received a mailed notice. If your address changed recently, contact Bridges EXP directly to confirm.
Is Bridges Experience offering free credit monitoring?
Yes. The company is providing complimentary Equifax monitoring and identity-theft protection services.
Can I sue Bridges Experience for the data breach?
Possibly. Victims may pursue a class-action lawsuit seeking monetary damages and stronger security commitments. Eligibility depends on your individual losses and local laws.
How long do I have to take legal action?
Limitations periods vary by state (often two to four years). Acting promptly preserves your rights and evidence.
Stay Informed & Protected
Cyber-threats evolve rapidly. Bookmark this page for updates on the Bridges Experience investigation, and share it with classmates, colleagues, or anyone who might have used the company’s platform.